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Microsoft Outlook

Managing tasks and meetings is crucial to working effectively and professionally, so proficiency with emails and email-management systems has a powerful impact on the day-to-day productivity, efficiency, punctuality and success of businesses.

This course will help you to improve the organisation and productivity of your staff by optimising their use of Microsoft Outlook. It will teach them principles and techniques that ensure an efficient and effective use of emails, contacts, calendars and notes throughout the business.


Through the use of videos summaries, screencast examples and practice tasks from an Microsoft Outlook expert you will be able to:

  • Utilise the Outlook interface to ensure that desired functionality is easy to access

  • Compose and send emails that create the right impression more quickly and with fewer errors

  • Improve productivity and save valuable time by preventing a build-up of junk mail

  • Find desired emails in an instant, and quickly review core material from past emails

  • Automate email management and presentation

  • Manage appointments, meetings and tasks efficiently

  • Keep all notes in one easily accessible location

  • Ensure access to all required information from anywhere in the world

Section 1: Introduction

Unit 1.1 - Introduction
Unit 1.2 - Personal Productivity
Unit 1.3 - Outlook Structure
Unit 1.4 - Categories
Unit 1.5 - Section 1 Plenary


Section 2: Email

Unit 2.1 - Dealing with Basic Emails
Unit 2.2 - Making Email better
Unit 2.3 - Email Management
Unit 2.4 - Searching for Emails
Unit 2.5 - Process Emails Manually
Unit 2.6 - Processing Email Automatically
Unit 2.7 - Section 2 Plenary

Section 3: Other Outlook Options

Unit 3.1 - Appointment
Unit 3.2 - Meetings
Unit 3.3 - Contacts
Unit 3.4 - Tasks and To-do List
Unit 3.5 - Section 3 Plenary

Section 4: Outlook Advanced

Unit 4.1 - Linking
Unit 4.2 - Synchronisation
Unit 4.3 - Section 4 Plenary

Section 5: Course Plenary

Unit 5.1 - Course Ending Video

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