Copyright 2017 BEST Learning Centre Ltd. All rights reserved.

Company Number: 10262623

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Communication Influence & Teams

Businesses operate in an age of unprecedented speed, information and complexity. In the struggle to negotiate this environment, businesspeople are increasingly busy, stressed and rushed. Communication, influence and teamwork are becoming increasingly important, but increasingly strained.

These three skills are indisputably at the very heart of business life; they are essential in achieving clarity of information, effective coordination and positive and efficient change – all essential to business success of any definition. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.

By the end of the course, users will learn how to:

  • Better understand people’s emotions

  • Distinguish between and tailor communication according to wants and needs

  • Employ body language and active listening to communicate more effectively

  • Communicate with introverts and extroverts

  • Speak clearly and with authority

  • Create excellent first impressions

  • Cultivate power, empathy, rapport, consistency and credibility

  • Apply a number of influence-building techniques

  • Distinguish between different types of team and team members

  • Manage teams, including conflict within teams

  • Communicate effectively as part of a team

Syllabus

Section 1: Introduction

Unit 1.1 - Introduction

Section 2: Communication

Unit 2.1 - Wants vs. Needs and Open vs. Closed Questions
Unit 2.2 - Introverts and Extroverts
Unit 2.3 - Listening
Unit 2.4 - Body Language
Unit 2.5 - Emotions
Unit 2.6 - Section Plenary

Section 3: Influence

Unit 3.1 - Influence
Unit 3.2 - Power and Empathy
Unit 3.3 - Consistency
Unit 3.4 - Influencing Techniques
Unit 3.5 - Credibility and Presenting
Unit 3.6 - Section Plenary

Section 4: Teamwork

Unit 4.1 - Types of Teamwork
Unit 4.2 - Running a Team
Unit 4.3 - Conflict in Teams
Unit 4.4 - Team Communication
Unit 4.5 - Section Plenary

Section 5: Further Communication Tips

Unit 5.1 - Using Rapport to Influence Team Performance

Section 6: Outro

Unit 6.1 - Communicating with Yourself
Unit 6.2 - Course Plenary