The quality of an organisation’s leadership and management is critical to its success. This is true at team, department, and organisation level. But what’s the secret to that quality? How do you ensure it throughout the organisation? How do you become an excellent leader and manager yourself?

​

As with any professional skills in medicine or law, the skills of leadership and management can be learned and practised; and this course is specifically designed to help you do just that, whatever your role in the organisation.

Its three main sections - (1) delivering stability and growth; (2) managing staff performance; and (3) developing your own effective style - provide the insights and practical steps you need to lead and manage your team, department or organisation with true professionalism.

​

 

By the end of the course, users will learn how to:

• Better understand people’s emotions

• Distinguish between and tailor communication according to wants and needs

• Employ body language and active listening to communicate more effectively

• Communicate with introverts and extroverts

• Speak clearly and with authority

• Create excellent first impressions

• Cultivate power, empathy, rapport, consistency and credibility

• Apply a number of influence-building techniques

• Distinguish between different types of team and team members

• Manage teams, including conflict within teams

• Communicate effectively as part of a team