top of page

Leadership & Management

The quality of an organisation’s leadership and management is critical to its success. This is true at team, department, and organisation level. But what’s the secret to that quality? How do you ensure it throughout the organisation? How do you become an excellent leader and manager yourself?

As with any professional skills in medicine or law, the skills of leadership and management can be learned and practised; and this course is specifically designed to help you do just that, whatever your role in the organisation.

Its three main sections - (1) delivering stability and growth; (2) managing staff performance; and (3) developing your own effective style - provide the insights and practical steps you need to lead and manage your team, department or organisation with true professionalism.


By the end of the course, users will learn how to:

  • Better understand people’s emotions

  • Distinguish between and tailor communication according to wants and needs

  • Employ body language and active listening to communicate more effectively

  • Communicate with introverts and extroverts

  • Speak clearly and with authority

  • Create excellent first impressions

  • Cultivate power, empathy, rapport, consistency and credibility

  • Apply a number of influence-building techniques

  • Distinguish between different types of team and team members

  • Manage teams, including conflict within teams

  • Communicate effectively as part of a team

Section 1: Introduction

Unit 1.1 - Introduction

Section 4: Teamwork

Unit 4.1 - Types of Teamwork
Unit 4.2 - Running a Team
Unit 4.3 - Conflict in Teams
Unit 4.4 - Team Communication
Unit 4.5 - Section Plenary


Section 2: Delivering Stability and Growth

Unit 2.1 - Strategy

Unit 2.2 - Money

Unit 2.3 - Environment

Unit 2.4 - Change

Unit 2.5 - Risk

Unit 2.6 - Section Plenary

Section 5: Further Communication Tips

Unit 5.1 - Using Rapport to Influence Team Performance

Section 3: Leadership & Management Style

Unit 3.1 - Personal Effectiveness

Unit 3.2 - Communication and Culture

Unit 3.3 - Section Plenary

Section 6: Outro

Unit 6.1 - Communicating with Yourself
Unit 6.2 - Course Plenary

bottom of page